Last Updated : 21 April 2025

At Professional Maids, we are committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with applicable UAE laws and global standards including Meta Business and WhatsApp Business guidelines.

1. Information We Collect

We may collect and store the following types of personal information:

• Personal Identification Data: Full name, phone number, email address, and physical address
• Booking Details: Date, time, location, type of service requested, and customer notes
• Communication Data: WhatsApp, call, or email conversations
• Technical Data: IP address, device information, browser type, cookies, and website analytics

2. How We Use Your Information

We use your information for the following purposes:

• To confirm, manage, and deliver maid services
• To respond to inquiries and service requests
• To improve our website and customer experience
• To comply with legal obligations
• To send service-related communication and occasional promotional content (only with consent)

3. Data Sharing and Third Parties

We use Meta platforms such as WhatsApp Business only for direct customer communication and service-related updates, in accordance with Meta’s Business Messaging Policy.

Your personal information may be shared with:

• Our internal team for service fulfillment
• Third-party providers.
• Regulatory authorities if required by law
• Meta/WhatsApp Business services strictly for messaging and support purposes

We do not sell, rent, or trade your data with any third parties.

4. Cookies

We use cookies on our website to improve site performance and enhance your browsing experience. You may manage your cookie preferences via your browser settings.

5. Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, or as required for business continuity.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for promotional messages
• Object to or restrict data processing
• Request data portability

To exercise any of these rights, please contact us using the details below.

7. Policy Updates

We may update this policy from time to time. Revisions will be posted on this page with the updated effective date.

8. Contact Information

• Email: bookings@professionalmaids.ae
• Phone: 0585866032
• Office Address: 1005, HDS Business Center, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
• Facebook: facebook.com/professionalmaidsdubai
• Instagram: instagram.com/professionalmaidsdubai